How are you conducting business during COVID?

• We are operating at a reduced capacity of 20% per CA government regulations.
• You MUST WEAR A MASK UPON ENTRY. (Over the nose. Over the mouth.) We are able to refuse service & entry if entered without compliance. 
• Hand sanitizer available throughout the store & surfaces are disinfected regularly to ensure safety.
• Zero-contact payment methods are available and encouraged. 

What does consignment mean?

• We sell other people’s shoes, clothing, & collectables and collect a seller's fee from the final sales price.
• We utilize our platforms to promote & sell your item. 

How does pricing work?

• Rosewood staff can assist with pricing; however, the consignor ultimately sets the price of the item. Depending on the item, our staff may be able to negotiate final sales prices. 

I want to sell my shoes through Rosewood. How does the pricing work?

• You set the price and we take a portion of the final sale. Our consignment fee 25% on clothing & accessories and 20% on shoes. 
• We can refuse to take any item we don’t see fit to sell. 
• Only authentic sneakers will be accepted. NO FAKES.

Do you buy shoes?

• Short answer: Depends on the item! 
• Long answer: If the sneaker is new and a quick sell, we will likely buy it. Research the sneaker's popularity & resale value ahead of time prior to coming to Rosewood. 
• For used shoes, We are more inclined to consider high value quick sell shoes. For example Jordan 1 Chicago.

How do I start becoming a consignor?

• Come into the shop WITH YOUR VALID ID and we will begin drafting a contract. There is no limit to how many to start with; however, the items are it must remain in the shop for a minimum of 1 month (30 days) to avoid a pick-up fee. Any items picked up before the 1 month period will be charged a fee of $10.00.
• With every contract a shared document is created with all the necessary information about your items, it’s selling status, and pay-out scheduling. 

When will I know my items sold?

•  Our team updates the sold items in every consignor's document daily. This document allows you to check the status of your items. 

When do I get paid out?

• Within two weeks of the payment request & typically no longer than 30 days. It’s up to you depending on your amount of items sold, if you want to be paid out per item at a time or in a lump sum. Always refer to your consignment document or refer to rosewoodsandiego.com for pay out scheduling.
• Our default payment is check but other forms of payment can be made if requested. (No CASH APP)

How long can my shoes stay at the shop?

• Maximum duration of 1 year. If your contract expires you can contact us to renew to stay longer for another year. If your item stays at the shop longer than a year and is not renewed, by legal contract, the item is under our ownership unless renewed. 

Do you sell designer brands?

• No. 

Can I come in anytime to drop off items?

• We prefer if you schedule an appointment through our website or send a DM through our instagram. Please clean any used items prior to bringing them to Rosewood. Cleaning sneakers makes for a better sell and it helps us help you.

Do you do trades?

• Depends on the owner & and if you are a current consignor with us. We also offer trade in cards that can be filled with store credit that can be used at any time both in store and online.

How does Credit work?

• If we owe you for your items that have been sold, you can use that credit towards other items in the store. 

How do I get in contact with the store?

• The best way we recommend is through Instagram DM or send your questions to inquiry@rswdsd.com. It’s the quickest ways to get a response from the Rosewood Team.

Do you do buy-outs?

• Yes; however, these is discretion any buy-outs. Contact us directly through Instagram or email to inquire about a possible buy-out.