How are you conducting business during COVID?

• We are operating at a reduced capacity of 20% per CA government regulations.
• You MUST WEAR A MASK UPON ENTRY. (Over the nose. Over the mouth.) We are able to refuse service & entry if entered without compliance. 
• Hand sanitizer available throughout the store & surfaces are disinfected regularly to ensure safety.
• Zero-contact payment methods are available and encouraged. 

What does consignment mean?

• We sell other people’s shoes, clothing, & collectables and collect a seller's fee from the final sales price.
• We utilize our platforms to promote & sell your item. 

How does pricing work?

• Rosewood staff can assist with pricing; however, the consignor ultimately sets the price of the item. Depending on the item, our staff may be able to negotiate final sales prices. 

I want to sell my shoes through Rosewood. How does the pricing work?

• You set the price and we take a portion of the final sale. Our consignment fee 25% on clothing & accessories and 20% on shoes. 
• We can refuse to take any item we don’t see fit to sell. 
• Only authentic sneakers will be accepted. NO FAKES.

Do you buy shoes?

• Short answer: Depends on the owner! Come to Rosewood at 11:00am weekdays to inquire with the owner. 
• Long answer: If the sneaker is new and a quick sell, we will likely buy it. Research the sneaker's popularity & resale value ahead of time prior to coming to Rosewood. 
• For used shoes, We are more inclined to consider high value quick sell shoes. For example Jordan 1 Chicago.

How do I start becoming a consignor?

• Come into the shop WITH YOUR VALID ID and we will begin drafting a contract. There is no limit to how many to start with; however, the items are it must remain in the shop for a minimum of 1 month (30 days) to avoid a pick-up fee. Any items picked up before the 1 month period will be charged a fee of $10.00.
• With every contract a shared document is created with all the necessary information about your items, it’s selling status, and pay-out scheduling. 

When will I know my items sold?

•  Our team updates the sold items in every consignor's document daily. This document allows you to check the status of your items. 

When do I get paid out?

• Within two weeks of the payment request & typically no longer than 30 days. It’s up to you depending on your amount of items sold, if you want to be paid out per item at a time or in a lump sum. Always refer to your consignment document or refer to rosewoodsandiego.com for pay out scheduling.
• Our default payment is check but other forms of payment can be made if requested. (No CASH APP)

How long can my shoes stay at the shop?

• Maximum duration of 1 year. Then we contact you to pick up your items or you can renew your contract to stay longer. If your item stays at the shop longer than a year, by legal contract, the item is under our ownership unless renewed. 

Do you sell designer brands?

• No. 

Can I come in anytime to drop off items?

• We prefer if you schedule an appointment through our website or send a DM through our instagram. Please clean any used items prior to bringing them to Rosewood. Cleaning sneakers makes for a better sell and it helps us help you.

Do you do trades?

• Depends on the owner & and if you are a current consignor with us. 

How does Credit work?

• If we owe you for your items that have been sold, you can use that credit towards other items in the store. 

How do I get in contact with the owner/store?

• The best way we recommend is through Instagram DM or send your questions to inquiry@rswdsd.com. It’s the quickest ways to get a response from the Rosewood Team.

Do you do buy-outs?

• Yes occasionally; however, any buy-outs are at the discretion of the owner. Contact him directly through Instagram to inquire about a possible buy-out.